May 29, 2020

The IHG Clean Promise



InterContinental Hotels Group (IHG) is enhancing its existing hygiene and cleaning standards with the addition of science-led COVID-19 protocols as required by the World Health Organization, the Centers for Disease Control & Prevention, and local public health authorities.

InterContinental Saigon

With these enhanced standards, IHG is rolling out the IHG Clean Promise. Starting June 1, 2020, IHG will put in place updated cleaning and safety measures that include:

  • Reception - front-desk screens, reduced contact at check-in, touchless transactions, sanitizer stations, sanitized key cards, paperless checkout
  • Public Spaces & Facilities - additional deep cleaning of high-touch surfaces (e.g. elevator buttons, glass door surfaces, hand railings, and doorknobs), social distancing, "last cleaned" charts, best practices for pools, fitness centers, and lounges 
  • Guest Room - visible verification of sanitized items (e.g., glassware, telephone, remote control), reduction of in-room furnishings/high-touch items, new laundry protocols, use of new technology
  • Food & Beverage - new standards and service approach to buffets, banquets, room service, and catering, 

To complement IHG's global cleanliness standards, IHG properties around the world will also roll-out additional cleaning and safety measures as required by the local health and tourism authorities.

InterContinental Singapore

By the time we are ready to travel again, the IHG Clean Promise will ensure that we feel safe on our next stay at InterContinental, Crowne Plaza, Hotel Indigo, Holiday Inn, and other IHG properties. If you are not satisfied with the standard of hygiene and cleanliness, IHG is committed to making it right.


Learn more about the IHG Clean Promise



InterContinental Hotels Group (IHG) franchises, leases, manages or owns approximately 5,900 hotels and nearly 882,000 guest rooms in more than 100 countries. IHG's portfolio of hotel brands includes Six Senses, Regent, InterContinental, Kimpton, Hotel Indigo, EVEN Hotels, HUALUXEs, Crowne Plaza, voco, Holiday Inn, Holiday Inn Express, Holiday Inn Club Vacations, avid, Staybridge Suites, Atwell Suites, and Candlewood Suites.